Support
Where to write, what to attach to your question and how to find the answer yourself quickly.
3 steps≈ 2 minDesktop · Mobile
Most questions are covered by this knowledge base and the FAQ. If there's no answer — write to support: by e-mail or on Telegram. The more precisely the problem is described, the faster it's solved.
Step-by-step guideDesktop version
Look for the answer first
- The search at the top of this knowledge base searches all sections: steps, screen elements, scenarios and questions
- The FAQ — short answers about plans, payments, Telegram and the tools
- Every tool has its own frequently asked questions at the bottom of its section
Write to us
- E-mail: support@viralexpert.app
- Telegram: @viralexpert_support
- We answer during working hours; on Pro+ — with priority
What to attach to get an answer faster
- The account e-mail the problem happened on
- What you did and what you expected — e.g. “clicked Export → Telegram, the bot didn't send the file”
- A screenshot or screen recording with the error message
- Device and browser: iPhone/Safari, Windows/Chrome and so on
- For transcription — the file name or link; for payments — the date and amount
Tip
Error messages in the dashboard are usually clear: copy the whole text — it points to the cause right away.
Scenarioshow to…
- 1Take a screenshot of the error message
- 2Write to @viralexpert_support or support@viralexpert.app: the account e-mail, what you did, the device and browser
- 3Attach the screenshot — that's usually enough for an answer the first time
Screen elements4 items
- Knowledge base search
- Searches sections, steps, elements, scenarios and FAQ.
- FAQ page
- Short answers with links to detailed steps.
- support@viralexpert.app
- The support e-mail.
- @viralexpert_support
- Support on Telegram.
FAQ
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