Payment and renewal

The subscription is set up in the dashboard's “Subscription” section. International cards go through Stripe, Russian cards through Lava in rubles. The plan can be upgraded right away with a prorated charge or downgraded from the renewal date, token and slide packs can be bought, and cancelling keeps the Pro features until the end of the paid period.

Step-by-step guideDesktop version

1

Subscribe

• Open “Subscription” in the sidebar (or click “Upgrade Pro” on the main screen)
• In the “Available plans” block switch Month / Year and click “Subscribe” on Pro or Pro+
• The “Choose a payment method” window opens

1

1. 1“Subscribe” — In the Pro or Pro+ card; opens the payment method choice.

2

Choose a payment method

• International card — Visa, MasterCard, AMEX → “Pay via Stripe”: a secure Stripe page opens
• Russian card — MIR, Sber, Tinkoff and others → “Pay”: an invoice in rubles via Lava. This option is shown if you're in Russia
• The “Pay as a company” checkbox — for an invoice
• After paying you return to the “Payment successful!” page, and Pro activates right away

Note

If a method is temporarily unavailable, the button says “This payment method is currently unavailable” — try another one or write to support.

3

Change the plan or period

• In the “Your current plan” card click “Change plan” — a window with plan and period combinations opens
• Upgrade (Stripe): applies right away, today a prorated charge for the remaining days is taken, the next full payment is on the renewal date
• Downgrade: scheduled for the renewal date; until then you stay on the current plan. A scheduled change can be cancelled in the “Your current plan” block
• Via Lava any change is a new invoice: after it's paid the current subscription is cancelled, the remainder for unused days isn't refunded

4

Buy tokens and AI slides

• Below the plans — the “Extra token packs” (for the copywriter) and “Extra AI slides” blocks
• Pick a pack and click “Buy” → the same payment method choice
• Packs are a one-time purchase: they never expire, stack with the plan quota and are used after it

Important

Packs are available only on Pro and Pro+. On Start, subscribe first.

1

1. 1“Extra token packs” — A one-time purchase of copywriter tokens on Pro and Pro+.

1

1. 1“Extra AI slides” — A one-time purchase of slides for AI Carousel on Pro and Pro+.

5

Payment history and cancelling

• The “Payment history” block — all transactions with dates and amounts
• “Cancel subscription” → confirm: the subscription stays active until the end of the paid period, then the plan changes to Start. The date is shown in the card
• Changed your mind — click “Renew subscription” before that date
• The card also shows the payment method (Stripe, Lava or admin-granted access) and the next charge

1

1. 1“Your current plan” card — Status, period, next charge, payment method, buttons.

6

If the payment failed

• The card shows “Charge failed” with the date by which you need to update the payment method to keep Pro; the system keeps retrying the current card
• Click “Update payment method” — Stripe's payment management opens
• Typical causes: the payment was declined by the bank, insufficient funds, expired card, wrong CVC, 3D Secure confirmation needed. On an error no money is taken, the current plan keeps working
• A warning about an “active recurring subscription on the payment provider's side” means an old subscription that may charge money — click “Stop charges”

Note

Access granted by an administrator isn't changed via the plan buttons — write to support.