Sign up and log in

A ViralExpert account takes a minute: click “Continue with Google” or sign up with an e-mail and password and confirm the address via the link in the letter. Here you'll also find what to do if the letter didn't arrive, how to reset a password and what you see right after logging in.

Step-by-step guideDesktop version

1

Open the login page

• On the website click “Log in” or “Start for free” — the login page opens
• Google login is at the top, the e-mail and password form below
• The switch at the bottom: “No account? Sign up” and back “Already have an account? Log in”

Note

The Start plan is free forever; no bank card is needed to sign up.

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1. 1“Continue with Google” — Login and sign-up via Google without a password or e-mail confirmation.
2. 2“Email” field — The address for logging in and letters.
3. 3“Password” field — At least 8 characters, both letter cases, digits, special characters.
4. 4“Forgot password?” — Opens the password reset window.
5. 5“Log in” — Login with e-mail and password.
6. 6“No account? Sign up” / “Already have an account? Log in” — Switches the form between login and sign-up.

2

The fastest way: Google

• Click “Continue with Google” and pick an account
• No e-mail confirmation needed — you land in the dashboard right away
• Next time log in with the same button: no password is set for such an account

Important

If you signed up with Google, the password form will say “Invalid email or password” — use the Google button.

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1. 1“Continue with Google” — Login and sign-up via Google without a password or e-mail confirmation.

3

Signing up with e-mail

• Switch to “Sign up”, enter your e-mail and password
• Password: at least 8 characters, upper- and lowercase letters, digits and special characters (@ # ! %) — otherwise the “Password is too simple” hint appears
• Tick “I accept the Terms of Service and Privacy Policy” and click “Sign up”
• The “Check your inbox!” screen appears: click the link in the letter to activate the account, then log in

Tip

Can't see the letter? Check the “Spam” and “Promotions” folders. If you signed up via a partner link, you'll see a message about bonus exports after logging in.

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1. 1“Email” field — The address for logging in and letters.
2. 2“Password” field — At least 8 characters, both letter cases, digits, special characters.
3. 3Consent checkbox — Terms of Service and Privacy Policy — required at sign-up.
4. 4“Sign up” — Creates the account and sends the confirmation letter.
5. 5“No account? Sign up” / “Already have an account? Log in” — Switches the form between login and sign-up.

4

Logging in and common errors

• Enter your e-mail and password, click “Log in”
• “Invalid email or password” — check the keyboard layout and spaces; for Google accounts use the Google button
• “A user with this email is already registered” — you're trying to sign up again: switch to login
• “Too many attempts” and “E-mail sending limit exceeded” — wait 3–5 minutes without pressing the button again: it's server protection, not a password error
• “Connection problem” — check your internet and try again

5

Forgot your password

• On the login page click “Forgot password?”, enter your e-mail and click “Send link”
• Open the letter and follow the link — the “Set a new password” page opens
• Enter the new password twice and click “Save new password”; the new password must differ from the old one
• If the link didn't work — “Invalid or expired link” — request a new one

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1. 1“Password reset” window — E-mail → “Send link” → a letter with the link.
2. 2“Email” field — The address for logging in and letters.

6

The first screens after login

• On the first login the “Terms consent” window may appear — tick the box and click “Accept and continue”
• You land on the dashboard's main screen — “Carousels”; the menu of all tools is on the left
• The interface language changes with the globe icon in the header and is remembered in your profile
• To log out — the “Log out” button at the bottom of the sidebar

Note

Next — the “Interface and navigation” section: where everything lives in the dashboard.

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1. 1Globe in the header — Interface language: Russian, English, Ukrainian, Spanish.
2. 2“Log out” — At the bottom of the sidebar; ends the session.